ClientOSxc Support

Tell us what happened

Email us or use in-app feedback in Settings. Include the feature, steps that led to the issue, app version and interface language. If needed, add a screenshot with other people’s information hidden. For account questions, use your account email or public ID so we can identify the right record.

Do not send passwords, verification codes, complete payment-card details or identity documents. We may ask you to verify account ownership through an appropriate process.

Account access and roles

Sign in using the method associated with your account: email and password, Apple, or Google. Teacher and learner roles provide different workspaces and permissions; use the role menu in the app to check which role is active. Access to a shared contract depends on participation and its current status.

Accounts are for adults aged 18 or older. Free features and invited learners do not require Didit verification. All paid subscriptions require identity verification and adult eligibility under the applicable ID jurisdiction. Verification does not certify a teacher’s qualifications or guarantee teaching outcomes.

Manage an Apple subscription

Use the app’s subscription centre to review available features and restore App Store purchases. Manage or cancel renewals in your Apple account’s Subscriptions page. The App Store shows the applicable price, billing period and renewal terms before purchase. For Apple billing or refund requests, use Apple’s purchase support process.

Platform subscriptions are separate from lesson fees and teacher–learner contracts. Cancelling a subscription does not delete your ClientOSxc account or end a lesson contract. Deleting your account does not cancel a subscription or stop Apple from renewing it.

Manage Apple subscriptions

Delete your account

1. Sign in and open Settings → Sign out and account deletion → Account deletion.
2. Read the subscription and data notices. Export any private workspace notes or photos you need before permanent deletion.
3. Reauthenticate with your password or the same Apple or Google sign-in provider, then complete the confirmation steps. Final confirmation starts irreversible deletion.

Active, transferring or disputed contracts can block deletion. Resolve the status using the in-app process, or contact support if the displayed status is wrong. Necessary participant, security, dispute or legally required records and provider deletion are handled as described in the Privacy Policy. If you cannot access your account, email support for help with an ownership-verified request.

Privacy and safety

For access, correction, export, deletion or other privacy requests, email support. In the app, use the available report controls for a public card or chat and blocking controls where offered. You can also contact support about misuse or an appeal.

ClientOSxc provides management and communication tools. Teachers and learners remain responsible for their agreements, lesson payments and service delivery. The app does not provide medical diagnosis or emergency assistance; contact appropriate local services for an emergency.

Why is information missing or unavailable?

Check your connection, signed-in account, active role, permissions and subscription status. A private workspace, historical contract version or another participant’s record may not be available to your account. Device-only data will not appear on another device unless you enabled the relevant synchronisation or sharing feature. Contact support if access does not match the permissions shown in the app.